ÉCRU

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Shipping Policy

Last updated: September 7, 2026

Where we ship

We currently ship to addresses in the United States, including Alaska and Hawaii. We do not ship internationally or to PO boxes at this time.

Shipping costs

Standard shipping is free on every order, to any US address including Alaska and Hawaii. The listed product price is the full amount you pay at checkout.

Processing and transit times

Orders are processed within 1-2 business days of being placed. Standard delivery then typically takes 3-7 business days; shipments to Alaska and Hawaii can take longer. These are estimates, not guarantees - weather and carrier delays can extend them.

Carriers and tracking

We ship with major national carriers. Once your order ships, you will receive tracking information for the delivery address or phone number you provided at checkout.

Damaged, lost, or incorrect shipments

Inspect your package when it arrives. If an item is damaged, missing, or incorrect, contact us at +1 917-913-5770 within 7 days of delivery and we will arrange a replacement or refund, including the cost of any return shipping. Details are in our Refund Policy.

Questions

For anything else about your shipment, call us at +1 917-913-5770. Returns and warranty timing are described in the Refund Policy, and the terms that govern orders are in the Terms of Service.

Contact us

ÉCRU WORKS LLC
3 Court Sq, Long Island City, NY 11101, United States
Phone: +1 917-913-5770